Canceling an Order

Sometimes orders are placed in error and need to be canceled. Parents/students and teachers/staff can cancel their orders in their Account Settings. Chief Editors have the capability to cancel orders online as well.

1. Log in and select People/Orders.

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2. The orders will be listed under All Orders or Invoice Orders.

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3. Select All Orders and find the order which needs to be canceled. Select Cancel in the order line.

Cancelling_an_order_All_Orders.png

4. Are you sure you want to cancel this order? Select OK.

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5. Your order has been successfully canceled.

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6. If you get this notification you will need to contact TreeRing Customer Support to cancel the order.

Note: Orders over 120 days old cannot be canceled online. We will need to issue a refund check.

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7. Orders paid by an invoice will be listed in All Orders as well as in Invoice Orders. You can cancel the order in Invoice Orders if you want.

Cancelling_an_order_Invoice_Orders.png

 

 

 

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