Canceling an Order

Sometimes orders are placed in error and need to be canceled. Students and Parents and Teachers and Others can cancel their orders in their Settings. Chief Editors have the capability to cancel all orders online.

1. Log in and select Editor Tools.

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2. Select Orders and All Orders.

Note: Orders paid by an invoice will be listed in All Orders as well as in Invoice Orders. The order can be canceled in either location.

Orders_-_All_Orders_Selection.png

3. Find the order in the order list and select Cancel in the Action column.

Orders_-_Find_Order_and_Cancel.png

4. Are you sure you want to cancel this order? Select OK.

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5. The order has been successfully canceled. The credit will be reflected on the account within 5-7 business days.

Order_-_Cancel_-_Confirmation.png

6. If you get this notification, you will need to contact TreeRing Customer Support to assist with canceling the order.

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Note: Orders over 120 days old cannot be canceled online. A refund check will need to be issued.

 

 

 

 

Can't find your answer in our Help Center? Our agents are available to assist you Monday - Friday from 6AM to 6PM Pacific Time.

(877) 755-TREE

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Comments

5
  • Avatar
    Kelley Phillips

    I don’t have any options that I need to cancel my order. There is not an editors tool, all orders, or invoice order option. Without these options I cannot cancel the second order of the same yearbook I purchased by accident. How do I do this without those options?

  • Avatar
    Debbie

    Hi Kelley - I'm sorry that you were not able to cancel your order online. I have canceled the order you placed today.

  • Avatar
    Kelley Phillips

    Thank you!

  • Avatar
    Melissa Medina

    i don’t have the editor tool selection but i just want to change my shipping address

  • Avatar
    Debbie

    Hi Melissa - I see that you contacted customer support and I will assist you on your ticket.