Canceling An Order Before the Deadline

An order for the current yearbook which was placed before the purchasing deadline can be canceled by you online. The cancellation must be done before the deadline.

1. Log in and select My Orders.

Orders_-_Cancel_-_Select_My_Orders.png

2. Find the order in the order list. In the Action column, select Cancel.

Buying_Your_Yearbook_-_Cancel_Order_-_Select_Cancel.png

3. Confirm that you want to cancel the order by clicking Yes.

Buying_Your_Yearbook_-_Cancel_Order_-_Select_Yes.png

4. You will see that the order was successfully canceled and receive an email notifying you of the cancellation.

Orders_-_Cancel_-_Successfully_Canceled.png

5. If you are unable to cancel the order online you will be notified to contact customer support.

Buying_Your_Yearbook_-_Cancel_Order_-_Can_t_Cancel_Box.png

Note: If the order does not have the cancel option and shows In Production, it means the book is being printed and it is too late to cancel the order.

Can't find your answer in our Help Center? Our agents are available to assist you Monday - Friday from 6AM to 7PM Pacific Time, as well as from 7AM to 3PM Pacific Time on Saturday and Sunday

(877) 755-TREE

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

6
  • Avatar
    Hayden Dinh

    I would like to cancel my order for Hayden Dinh
    Order # 2395828

  • Avatar
    Debbie

    Hi Hayden - I see that you have been communicating with customer support. We have canceled your order and responded in your ticket.

  • Avatar
    Kelly Hagenbuch

    Kelly Hagenbuch-

    I would like to cancel my yearbook order for Milena Hagenbuch
    Order# 2355054

  • Avatar
    Debbie

    Hi Kelly - I see that you have also contacted customer support. I have canceled your order.

  • Avatar
    Natalia Paez

    Hello I bought 2 yearbooks but now just want one. I understand I must cancel my entire order and start a new order for just the one. My order number is #2263471.

  • Avatar
    Debbie

    Hi Natalia - I will contact you through our customer support system to assist you with canceling your order and placing a new one.