Troubleshooting Flash in Chrome issues

We are busily movin away from Flash with our upcoming TR5 application release, but in the mean time we wanted to provide these details to help ensure our designers and parents are able to work through any issues they may have with Flash on Chrome browsers. This info is provided by Google and can also be found at Use or fix Flash audio & video - Computer - Google Chrome Help.

 

Let sites play Flash videos, animations, and games

Only allow Flash to run on websites that you trust. Security vulnerabilities are regularly found in Adobe Flash Player.

The webpage doesn't open

  1. When you visit a page you trust that has Flash content, click Click to enable Adobe Flash Player.
  2. Confirm by clicking Allow.

The site asks to download Flash

  1. To the left of the web address, click Lock Lock or Info Information.
  2. To the right of "Flash," click the Arrows Arrows.
  3. Choose Always allow on this site.
  4. Reload the page.

Change your default Flash setting

Always allow Flash on trusted sites

  1. On your computer, open Chrome.
  2. Go to a page you trust that has Flash content.
  3. To the left of the web address, click Lock Lock or Info Info.
  4. To the right of "Flash," click the Arrows Arrows.
  5. Choose Always allow on this site.
  6. Reload the page.
 

Fix problems with Flash

If Flash isn't working or you see the following error messages, try the troubleshooting steps below.

  • Adobe Flash has been blocked because it is out of date
  • Couldn’t load plugin
  • The following plugins were blocked on this page 
  • This plugin is not supported
  • A plug-in (Shockwave Flash) isn't responding

Proceed to the next step if the current one does not fix your issue. 

Step 1: Turn on Flash

Only allow Flash to run on websites that you trust. 

  1. On your computer, open Chrome.
  2. Go to the site with the video or game. 
  3. To the left of the web address, click Lock Lock or Info Information.
  4. To the right of "Flash," click the Arrows Arrows.
  5. Choose Always allow on this site.
  6. At the top left, click Reload Reload.

Step 2: Update Flash

  1. On your computer, open Chrome.
  2. In the address bar at the top, enter chrome://components and press Enter.
  3. Look for "Adobe Flash Player."
  4. Click Check for update.
  5. If you see "Component not updated" or "Component updated," you're on the latest version.
  6. Go back to the page with the Flash content. If it doesn't open automatically, at the top left, click Reload Reload.

Step 3: Update Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.
Having problems updating Chrome? Learn how to fix Chrome update problems.
 

Step 4: Reinstall Flash

Make sure that you only install Flash from Adobe's website.
  1. On your computer, open Chrome.
  2. Go to adobe.com/go/chrome.
  3. Under "Step 1," select your computer's operating system.
  4. Under "Step 2," choose the option that lists "PPAPI."
  5. Click Download now, and follow the steps to install Flash.
 
 
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