How to Update the Shipping Address for Previously Placed Orders that are Shipping to Home

*** PLEASE NOTE: This option has to be enabled by your school first.  If you don't see the option to edit the address, it is not enabled for your school. ***

If you have placed an order which will ship to your home, you can review your shipping address and edit it if necessary.

Note:  Addresses cannot be updated when using the iPhone app.

1. Log in and select My Orders.

Orders_-_Change_Address_-_My_Orders.png

2. Click on the order number.

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3. In Order Details click on Edit Address.

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4. Edit the address and select Verify Address.

Orders_-_Change_Address_-_Verify_Address.png

5. Select Use Original Address or Use Suggested Address. We advise that you use the USPS Suggested Address to eliminate delivery issues. You can also go back to edit your Original Address if is wrong by clicking on Edit.

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6. In the Order Details you will see the address has been updated.

Orders_-_Change_Address_-_Correct_Address_in_Order_Details.png

 

 

Can't find your answer in our Help Center? Our agents are available to assist you Monday - Friday from 6AM to 7PM Pacific Time, as well as from 7AM to 3PM Pacific Time on Saturday and Sunday

(877) 755-TREE

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Comments

19
  • Avatar
    Taigan Bissinger

    It's not giving me the option to add my mailing address - this site just keeps bumping me around to the same thing. I logged on and the options in the instructions are not anywhere on the site page.
    Please help.
    Rachael Bissinger

  • Avatar
    Jacqueline Burns

    Having the same problem as abive

  • Avatar
    Taigan Bissinger

    Still not working!!!!!

  • Avatar
    Taigan Bissinger

    I need to be able to actually get to a page to view and change. You keep sending me to instructions.

  • Avatar
    Aaron Greco

    *** PLEASE NOTE: This option has to be enabled by your school first. If you don't see the option to edit the address, it is not enabled for your school. ***
    If you believe your school has enabled ship to home and you still can't edit the address on a previous order. Contact us at support@treering.com or call 877-755-TREE

  • Avatar
    Lisa Sathre

    You can't make the changes on the help website. You have to log into the original TreeRing website to access your orders. Took me a bit to figure that out, too.

  • Avatar
    Debbie

    Hi Lisa - Yes, any changes to your profile or orders can only be done by logging into your account at treering.com. So glad you figured it out!

  • Avatar
    Julie Lounsbury

    If you are having trouble changing the address on your phone, try flipping your phone horizontally and the edit address pops up.

  • Avatar
    Debbie

    Hi Julie - Thanks for the tip!

  • Avatar
    Sarah Peterson

    Or switch your phone browser to Desktop mode to see the Edit link in your order. I had to do that; flipping my phone wasn't working.

  • Avatar
    Debbie

    Hi Sarah - Another good tip! Thanks!

  • Avatar
    Aaron Greco

    We're getting it fixed so you can see the "Edit Address" link without having to rotate your phone. Thanks for the feedback!

  • Avatar
    Leanne Swanson Pinedo

    Hi It let me put in ship to home as I was purchasing I am wondering if it was too easy and something went wrong but I checked my order and it looks good says will deliver to my address

  • Avatar
    Debbie

    Hi Leanne - When a school has already set the orders to ship to home parents will be prompted to enter their shipping address when purchasing the book. It is meant to be easy and glad to hear it was for you!

  • Avatar
    Xee Xiong

    parents that are having trouble changing your address, you must go to their official page and log into your account and follow the above directions. this is their help center or faq page.  try here:  https://tr5.treering.com/my-orders i got though so hope this helps you.

    Edited by Xee Xiong
  • Avatar
    Julie Odell

    This is above in the instructions...

    *** PLEASE NOTE: This option has to be enabled by your school first. If you don't see the option to edit the address, it is not enabled for your school. ***

  • Avatar
    Julie Odell

    This is above in the instructions...

    *** PLEASE NOTE: This option has to be enabled by your school first. If you don't see the option to edit the address, it is not enabled for your school. ***

  • Avatar
    Rhonda Haymes

    If you are having trouble updating the address, go back to the email sent by the principal, and click the link at the bottom of the email to get to the main page of sign in and follow the steps in the first link. The first link in the email that says "Follow this link..." is just going to take you to the help center and I could find a way back to the original/full site. I went back to the email and clicked the 2nd link at the bottom after the greeting. I believe it just says "treating login" or something to that effect typed as a hyperlink.

  • Avatar
    Debbie

    Debbie here with TreeRing. Thanks Julie for reminding everyone that first the school needs to enable the ship to home option. If that is not enabled, parents will not see the option to edit the shipping address for their order. If anyone is having trouble accessing TreeRing using the links in emails just open your browser and go to www.treering.com to log into your account.